Hayley Wedgwood Trainer Assessor for Cambridgeshire takes time out of her busy schedule to give us a quick glimpse of daily life as an assessor.
It’s a Tuesday and I am off to one of my favourite sites to see one of my learners, Diane. The site is about 1 hour away from where I live and is located in a lovely little village in the middle of nowhere. The pub itself is very unique in that it is bright blue and can been seen from miles away.
When I arrive at the pub it is always a fantastic warm welcome with a lovely Latte waiting on the bar for me (talk about Customer Service) I check that it is still ok for me to see Diane and that work set on my previous visit is still convenient.
We start by sitting and catching up on how things have been since I last visited. I also check if Diane is happy in her work and has no issues or concerns as well as seeing if she has had any time off from work. Being responsible for Diane’s welfare means I have to check that she is happy.
So after a little chat and being filled in on local things (mainly gossip) which I love, we get to work and Diane and I have a professional discussion on how she follows the rules in her workplace and how this impacts on customer service delivery. Diane has prepared an excellent prompt sheet to help guide the discussion and give it a structured flow, it also means Diane is prepared and there are no surprises!
